Special refund Guarantee We guarantee refunds for any problems caused by our system. JI-Net will provide a full refund to any customer if there is a malfunction in our system.

Thookdee Added –Value Services

• 24/7 Call Center: 1738
  » We are ready to serve you 24 hours per day, every day at 1738



• Service Registration
  » Register through our Call Center, and then you can dial 1738 for regular phone calls.



• Phonebook for Immediate Calls
  » We offer you 9 speed-dial numbers to provide quick and convenient dialing for your regular outgoing numbers. You can save these numbers in your mobile phone!



• Personal Profile Updates
  » The service is for updating any information for customers. Our customers can easily change and update their personal information.



• Service Check
  » You can check the dates and times that you have made calls and balance in your phone card. This convenient service allows you to check your phone card balance as well as the dates and times that you have made calls.



• Phone Card Refills
  » Tell your 14-digit phone code to the staff in order to add money to your phone card. Just provide our friendly staff with your 14-digit phone code, and use can add money to your phone card.



• Transferring balance to a new number
  » If you would like to change your number, you can tell our staff to transfer your remaining cost and days to your new number.



• Informing Disorder
  » You can tell our staff to check and cancel the use of your phone for any technical disorder or even when you lose your mobile phone.



• Immediate Return Call
  » Whenever you leave your number in our recording system at 1738, our staff will return your call in an hour.
  » Whenever you contact us via support@thookdee.com , our staff will e-mail you back in 12 hours.